Front Office Supervisor iş elanı 2023

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Holiday Inn Baku is elani 2023

Main duties:
Ensures Outstanding customer care at all times;
Maintains a friendly, professional, cheerful and courteous demeanor at all times;
Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency;
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion;
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service;
Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation;
Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies;
Allocates rooms to expected arrivals after checking the guests preferences and special requests;
Builds strong relationships and coordinates with all other department’s especially housekeeping, reservations etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures;
Performs other duties as assigned, requested or deemed necessary by management;
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;
Participates in hotel committees and task force assignments;
Assists all departments in servicing the guests especially during high volume periods;
Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager;
Produces hotel front desk schedules;
Ensures time and attendance policies and payroll are accurately reflected;
Attends meetings as required;
Ensures front desk supplies are stocked and computer equipment functioning properly;
Oversees the business center and ensures the area is clean and guest ready at all times.
Candidate requirements:
Minimum 1 year work experience at hospitality industry as FO Team Lead or Supervisor;
Excellent communication in English, Azerbaijani, Russian;
Flexibility to work various shifts (mostly night)
A polite, engaging personality;

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